Refund and Return Policy

Return and Refund Policy

If, for any reason, you are not satisfied with your order, please contact us. At Bellaza Moda, we do everything we can to ensure that our customers are completely satisfied with the product they purchased.

Here are some frequently asked questions about our return policy:

How long do I have to make a return?

You can return a product within 30 days of receiving it from our supplier.

What are the return conditions?

Products ordered by mistake may be returned if they are unused and in their original packaging. Personalized products, such as custom-made items, cannot be returned.

How long does it take to receive a refund?

A full refund will be issued through the original payment method as soon as we have received the products, inspected them, and confirmed that they have not been opened. All customers must contact us after shipping the package and provide the tracking information so that we can process the refund.

Most financial institutions take an average of 3 to 5 business days to process the refund.

Do I have to pay the return shipping costs?

Yes, all customers are responsible for return shipping costs. We recommend sending the package with a tracking option, as we cannot be held responsible for lost returns.

Can I return my product without contacting you?

You must contact us before initiating a return, as the return address may differ from the shipping address of the original order.

How can I contact you?

You can write to us at support@bellazamoda.com or fill out the form below. Our team Bellaza Moda is available 7 days a week, 24 hours a day. We always guarantee a response within 24 hours and will be happy to help you!

My product is damaged, what should I do?

For faster processing, you can attach a photo showing the poor quality or damage to the item. The best photos are taken on a flat surface, with the logo and defect clearly visible. This information will be used to help you with your order and prevent future problems.

If you received a damaged or defective product, please contact us within 14 days of receipt.

It may happen that you are not satisfied with your order. At At Bellaza Moda, we want to ensure that you are completely satisfied with your purchase. That is why we offer a return policy to ease your concerns. You will find the details of our policy below.

Important notice regarding cancellations

Due to the rapid processing of wholesale orders, it is not possible to cancel an order once it has been placed. We understand that this may be frustrating, but our logistics processes do not allow cancellations once the order has been confirmed.

Note: if the customer refuses delivery or does not collect their order within the specified period (usually 5 to 7 days), we (the merchant) are not responsible for this refusal of delivery, and no refund can be issued.

General conditions for returns

• Returns are accepted within 30 days of receiving the product.
• The product must be unused, intact, and in its original packaging.
• Liquids, such as certain beauty products, must not have been opened or used.
• Please include the original invoice or proof of purchase.

Returns

Not satisfied with your order or chose the wrong size? No problem! You can return or exchange your order within 30 days of receipt.

Returns in 4 simple steps

1. Send an email to support@bellazamoda.com to request a return form. Please read the conditions in the form carefully before sending the product back to our logistics center.
2. Complete the return form.
3. Send your order with the completed form to the address provided. Please note that you are responsible for return shipping costs. Make sure the package has a tracking number.
4. After receiving the package, we will refund the purchase amount to your bank account within 5 days.

Exchange in 4 simple steps (size issue)

1. Send an email to support@bellazamoda.com stating your order number and the new size you require. You will then receive an exchange form.
2. Complete the exchange form.
3. Send your order with the completed form to the address provided. Make sure the package has a tracking number.
4. Once the package has been received, we will send you the correct size free of charge.

Exchange in 4 simple steps (defective product)

1. Send an email to support@bellazamoda.com and attach photos or a short video of the defective product. Briefly describe the problem.
2. Our team will inspect the product based on the images/videos.
3. If the claim is approved, our team will send you a replacement product free of charge.
4. Our customer service team will provide you with the tracking information for the replacement shipment so that you can track its progress.

If you have any questions, contact us by email: support@bellazamoda.com

IMPORTANT NOTE: before returning products to the return address, you must complete the return form and include it in the package. Contact our customer service by email: support@bellazamoda.com to receive the return form.

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