Frequently asked questions
When can I expect to receive my order?
To keep our prices as low as possible for you, Bellaza Moda ships products directly from the manufacturer or supplier. Therefore, delivery may take a little longer than you are used to. Processing your order takes approximately 1 to 2 business days. LThe average delivery time is 10 to 15 business days.
The expected delivery time has passed. Where is my order?
In most cases, orders are delivered within the expected time frame. Unfortunately, orders may be delayed. Have you waited 3 days longer than the original delivery time and still have not received your order? Please send an email to: support@bellazamoda.com
What is the delivery cost?
When you order from Bellaza Moda, you always benefit from free delivery.
How can I pay for my order?
Bellaza Moda always offers secure payment options. We use the most commonly used payment services: Shop Pay, Visa, Mastercard, Maestro, Blik, Apple Pay, Google Pay, MobilePay, Bancontact and Carte Bancaire.
Some products are missing. How is this possible?
Some orders are sent in separate packages due to weight restrictions. To ensure product quality, the products you order may come from different suppliers. If you order more than one product at a time, the products may not be delivered at the same time.
Don't worry, your order is on its way. The rest of your order will normally be delivered within 1 to 3 business days.
What should I do if I receive a damaged shipment?
Unfortunately, it is possible for your order to be damaged during delivery. As a customer, there is obviously nothing you can do about this. In that case, please contact our customer service immediately by sending an email to support@bellazamoda.com It is necessary to take photos of the damage and attach them to the email.
You cannot return the product without sending us the photos. Unfortunately, we will then be unable to find a suitable solution for you. Our customer service will process your message as soon as possible and work with you to find the best possible solution.
This applies if you purchased the wrong product, if it does not suit you, or if you no longer want it.
Please contact our customer service first ( support@bellazamoda.com). We will determine the best solution for you. If this is not possible, you will only pay the shipping costs to return the product to us.
Do you have any other questions? Contact our customer service ( support@bellazamoda.com)
Company name: Bellaza Moda
Address: 59 Bd Princesse Grâce de Monaco, 06300 Nice, France
Email: support@bellazamoda.com
Phone number: +31610066066
Opening hours
Monday to Friday: 09:00 - 19:00
Saturday: 10:00 - 17:00
Closed on Sundays and public holidays.